FAQ

Renting is not only about promoting your product but also about getting to know your potential tenant as well as possible. It is therefore not a process that consists of exposing one's property and waiting for one's tenant.

As far as we are concerned, we start with the candidate, his profile, his solvency, and then validate the presentation of your property.

• Are you sure that your lease meets current regulations? Lease law has indeed just been regionalised and each region of the country has issued its own decree so that a lease in the Brussels region is no longer suitable for the Walloon or Flemish region and vice versa.
• How do you verify the information provided by the candidate? Will it become contractual if you enter into the lease?
• How to guarantee the payment of your rent?
• Does your lease develop topics such as:
  • Pets;
  • Nicotine from smokers;
  • Maintenance (equipment, surroundings, etc.) and rental repairs;
  • Condensation phenomena due to a lack of ventilation/heating
  • The procedure to follow in the event of a dispute
  • The impossibility of access to the premises because of the tenant in case of need for repairs;
• How do you organise the handing over of the keys and under what conditions?
• How do you approach the tenancy inventory? Do you know the consequences of a summary, ambiguous inventory of fixtures?
• Once the lease has been signed, if you have any difficulties with this tenant, who can you contact free of charge for help?
• What else can you do other than take the matter to the Justice of the Peace if the tenant is in default?

By inviting you to answer these questions, we hope to convince you to consult us so that you can know our answers.

Does choosing well mean asking the right questions?

Some agencies will say that they have a lot of customers waiting, that they have a customer interested in your property or even that they already have the tenant. Why don't you ask a few questions?

• Since when does your agency exist?
• What are you going to do for me on a daily basis? Specific actions and how can I verify it?
• How often and how will I be advised during the rental process?
• How many people will be visiting my property?
• Who can I contact if I have questions?
• Who is in charge of drafting the lease? How does it work?
• If I am not satisfied, who can I contact and what guarantees are there that I can be understood and that an intervention will take place to satisfy me? Do you have an external and independent quality service that I can use?
• What publicity will you do and on which sites?
• What else can you do other than advertise on real estate sites?
• How do you manage several applications?
• What kind of help do you offer if I have problems later with my tenant?
• Who is in charge of registering the lease, the inventory of fixtures, ...

You will then just have to compare and your choice will be made.

Our agency exists since 1981 and already benefits from a wide experience. The management has been in the family for 3 generations. We are part of a network of 190 agencies in Belgium and more than 10,000 worldwide.

Our strength? A close-knit, serene team of about ten people who care about your satisfaction and your legal security.

We offer:

• A marketing plan with :
  • Local site (immodewaele.be),
  • National website (century21.be)
  • International site (century21global.com), expressed in dollars and euros
  • Immoweb
  • Social networks (Facebook + Instagram)
• Pre-selection of candidates on the basis of solvency, professional/family situation and other additional criteria
• Constitution of the application file and evaluation of the application
• Follow-up of your file 24/24 7/7 by our Intranet including: emails received/sent, tel. received/data, visits made with reports, visits to come, etc.
• Regular comprehensive intermediate reports
• A structure with a manager, office manager, office-manager assistants, real estate agents approved by the IPI
• Specialized and regularly trained experts
• Free legal assistance from professional lawyers
• Drafting of the lease in consultation with the lessor only
• Experience, having regard to the number of years of practice
• A toll-free number 0800 135 29 (quality department at CENTURY 21's head office) if there is any problem to be solved
• A permanence open on Saturdays
• A variety of products to make you feel secure
• Registration of the lease and inventory of fixtures
• And many other things, including our good mood.

You have access to our INTRANET (available 24/7) with all the information you need: visit reports, emails sent/received, calls made, schedule of visits, next visits already scheduled, ...

Of course, our office manager as well as the adviser in charge of the follow-up of your file will also be able to answer all your questions.

We take care of all the administrative procedures necessary for the rental of your property.

All you have to do is follow the rental process, until the lease is signed, the rental guarantee is set up and the inventory of fixtures is organised.

First of all, the lease must comply with regional provisions.

Indeed, the law has recently been regionalized. Each region has promulgated its own decree so that a lease in the Brussels region is not suitable for the Walloon or Flemish region and vice versa.

Second, the lease must include provisions to govern a variety of situations such as :

• Pets;
• Nicotine from smokers;
• Maintenance (equipment, surroundings, etc.) and rental repairs;
• Condensation phenomena due to a lack of ventilation/heating
• The procedure to follow in the event of a dispute
• The impossibility of access to the premises because of the tenant in case of need for repairs;
• The inventory of fixtures for entry and exit as well as the procedures for returning the keys at the end of the lease...
• Loss of keys
• And many other situations.

It goes without saying that we offer a lease that is the result of many years of experience.

By renting through us, you benefit from access through us to our legal department where lawyers specialising in lease law can provide answers to your questions.

You also benefit from free telephone assistance for any question relating to your lease and its execution.

Finally, we will advise you on how to resolve any difficulties you may encounter.

Thanks to our legal protection, you are also likely to benefit free of charge :

• The services of a lawyer of your choice to defend your interests, including before a court of law.
• A procedure for evicting the tenant if necessary (bailiff, locksmith, moving truck, etc.).
• This is within the limits of a ceiling and a small deductible.